Privacy, explained
clearly.
This policy explains what information PentaGo Holidays collects through this website, why we use it, when it may be shared, and the choices available to you.
1. Information we collect
When you send a trip enquiry, we may collect your name, phone number, email address, destination, travel date, number of travellers, departure city, budget range and trip type. If you subscribe to updates, we collect the email address you provide. We may also store limited technical information needed to operate and secure the website.
2. How we use your information
We use enquiry details to understand your travel requirements, prepare and communicate proposals, respond to questions, coordinate travel planning, provide customer support, maintain enquiry records and improve our services. We use newsletter information only for travel inspiration, relevant offers or group-trip updates where you have chosen to subscribe.
3. Contact through phone, WhatsApp and email
When you submit an enquiry, you ask PentaGo Holidays to contact you about that enquiry. Depending on the contact details you provide, our team may follow up by phone, WhatsApp or email. You can ask us to stop promotional communication at any time.
4. When information may be shared
We do not sell personal information. Where needed to plan or fulfil a requested trip, information may be shared with relevant travel service providers such as hotels, transport providers, destination partners, visa-related service providers or other suppliers. We may also use service providers that support website hosting, data storage, communications and lead management. We share only what is reasonably needed for the relevant purpose.
5. Google Sheets and service providers
Website enquiries are stored in PentaGo's enquiry system and may also be copied to a private Google Sheet used by our team for lead administration. Third-party services are subject to their own privacy and security practices.
6. Website storage, cookies and analytics
The website uses browser storage for functional features such as remembering recently viewed destinations, preventing the enquiry welcome prompt from repeatedly appearing during the same browsing session, and remembering your analytics preference. With your permission, we use Google Analytics 4 to understand website usage such as page visits and interactions with enquiry, WhatsApp and contact features. We do not intentionally send your name, phone number or email address to Google Analytics. Analytics is not loaded unless you choose to accept it. You can reject non-essential analytics or review your choice later.
7. Security and bot protection
We use Cloudflare services, including Turnstile, to protect enquiry and subscription forms from automated abuse. Turnstile may process limited technical and browser signals needed to distinguish legitimate visitors from automated traffic. The verification result is used for security and is not stored in the enquiry record.
We keep personal information only for as long as reasonably necessary for travel enquiries, customer service, legitimate business records and applicable legal or accounting requirements. We use reasonable administrative and technical safeguards, but no internet-based system can be guaranteed to be completely secure.
8. Your choices
You may contact us to request correction of inaccurate information, ask questions about how your information is used, or request deletion where appropriate and subject to applicable record-keeping requirements. You may unsubscribe from optional marketing communication at any time.
9. External links
This website may link to WhatsApp, Instagram, Google Maps and other third-party services. Their websites and applications are governed by their own privacy policies and terms.
10. Contact us
For privacy questions, contact PentaGo Holidays at enquiries@pentagoholidays.in, call +91 97877 75088, or write to 65, Eluthukaran St, Chinna Mettupalaiyam, Kaladipet, Tiruvottiyur, Chennai, Tamil Nadu 600019.
